If the Application.SubmitTicket script has any code, that script is executed when an error occurs and the user clicks the Send button in the error dialog. This script can be used to automatically create support tickets in your support system if you have such a system and it has an API or some other automated mechanism for creating tickets.
This script is passed several parameters:
A reference to the Stonefield Query Application object
The contact name of the user as specified in the Contact page of the Options dialog
The email address of the user as specified in the Contact page of the Options dialog
The Stonefield Query serial number
The Stonefield Query registration number
The subject of the error
The message of the error
A comma-delimited list of attachments that can be added to the support ticket
True if the support ticket was submitted. If the script returns False, an email is sent to the address specified in the Support Email configuration setting.
© Stonefield Software Inc., 2018 • Updated: 06/06/16
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