Our preferred mechanism for support is via support ticket. It allows us to better track support calls so nothing falls through the cracks, we can assign tickets to the appropriate person, and can do statistics that help us plan things better. Navigate your browser to http://www.stonefieldquery.com/Support/SupportCenter.aspx to access our Support Center. Our Support Center includes a Knowledgebase where you can search for articles on topics of interest to you.
Your software maintenance must be current in order to receive technical support. Also note that services such as assisting with data dictionary setup, writing scripts, or report design and layout are not technical support but rather consulting. Please contact us for our consulting rates if you are interested in these services.
You can read our blog at http://blog.stonefieldquery.com/ (subscribe to http://blog.stonefieldquery.com/feeds/posts/default).