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Stonefield Query for

A user-friendly database report writing, query, and data mining tool designed specifically for HEAT®

Now you can put Business Intelligence reporting in the hands of the end-user where it belongs.

Stonefield Query has been customized specifically for HEAT® giving you an intuitive, easy-to-use BI reporting solution that you will love!

Stonefield Query has all of the built-in features you expect in an enterprise reporting solution including a Report Scheduler, Role-based Security, Report Templates, Drill Downs, Exclusion/Inclusion Filters, Emailed Reports, Customizable SQL Select, Advanced Report Designer and Multiple Output Options.

Now your sales people, administrative staff, and management can take advantage of the wealth of information stored in your HEAT® system when they need it.

You can create elegant and persuasive Quick Reports, Charts/Graphs, Cross-Tabulation Reports and Labels (mailing, barcode, etc) in minutes with little or no technical knowledge. No more waiting for the already overburdened IT or report developers to build reports on their timetable.

HEAT® Specific Features

- Supports all versions of HEAT® up to 9.5

- All custom HEAT® tables and fields are available, and appear with the descriptions assigned by the HEAT® Administrator

- Tables are organized into logical Data Groups

- Dates are displayed as you expect them (actual dates), rather than the way HEAT stores them (as characters, such as "2000-01-19"). In other report writers, you have to use complex expressions to convert character dates to true dates

- The Elapsed Hours and Elapsed Days/Hours (Based on Help Desk Hours) fields in the Call Logging and Call Assignments tables show the Elapsed Hours for a call taking your HelpDesk Hours-of-Operation into account

- Can create reports on the HEAT "First Level Support" tables. These tables represent a HEAT Knowledge base of "First Level Support Solutions"

Create a Quick Report for HEAT
approx 10 min

This getting started video will provide you with an overview of the six steps in the
Quick Report Wizard to help you create your first report.

Try Stonefield Query with your HEAT® data today by downloading our free trial version.

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