| Stonefield Query Software Maintenance includes: product updates, version upgrades, unlimited support at our Support Center, and limited telephone support.
Customers must be covered under software maintenance in order to receive product updates, version upgrades, e-mail, and telephone support.
Stonefield Software is committed to releasing new versions of its Custom Solutions to be compatible with new product releases from software vendors within 90 days of receiving all required information to complete the upgrade from the product’s software vendor and the new release being publicly available from the software vendor.
Stonefield Query Software Maintenance is required for the first year. Software Maintenance will be added at the time of your initial purchase for 25% of retail price. Multi-year renewals are available at reduced rates.
Customers current with their software maintenance will continue to receive all the benefits through the expiration date. You can renew your software maintenance anytime prior to your expiration. Current software maintenance renewals are 25% of retail price. Multi-year renewals are available at reduced rates.
Lapsed Software Maintenance
Customers with software maintenance that have lapsed within the last year can renew for 40% of retail price. Customers that lapsed more than one year ago can renew for 60% of retail price.
When you purchase a renewal, you will receive the current version, and 12 more months of updates, upgrades, e-mail support, and telephone support. Multi-year renewals are available at reduced rates.
Software Maintenance Fulfillment
Stonefield Query product updates and upgrades are made available via download from our website. You will receive an e-mail confirmation of your purchase that includes the link to download the product update or upgrade.
If you have any questions about our Software Maintenance Program
Please contact us at the following.
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