Stonefield Technical Support Testimonials

Stonefield has, over the years, built a strong reputation for delivering the best technical support available. Our responsiveness, attention to detail, and follow-through are unmatched by most software companies today. No matter how large or small your issue is, our courteous and professional support staff will do what it takes to resolve your issue.

The following testimonials are only a small reflection of what you can expect from us:

I just want to take some time to show my appreciation for the job that the support group is doing at Stonefield. There are many 3rd party products out there (especially for VFP). Take my word for it, you will NOT find a more responsive, qualified team of support people at ANY of them! I have 2 questions posted on a competitor web site that have been sitting un-answered for over a month now! I have never waited more than overnight for any issue posted on this site and that was because I posted them after regular working hours. So, kudos to Doug and the support team, Chris and Trevor, for an outstanding job in response time and quality of service. Thank you so much for making my learning experience with SFQuery an informative and enjoyable one! Sincerely, Scott Malinowski Product Development Manager Premiere Education Systems Tempe, AZ

Yesterday I had a technical support problem and there was a person I believe by the name of Chris that helped me. Names are not really that important except in this situation, he helped me get the problem solved very quickly he was very courteous he handled the situation in a very professional manner and was very patient with me. I want to thank the crew there for that particularly the Chris that helped and he needs a pat on the back. Thank you. Logan Wing RJ Promotions

I’ve been meaning to drop you a note for a while to let you know how much I enjoy working with your staff. Every one of them, Trevor, Christine, Chris Wolf, and Chris Hodgins have been incredibly generous with their help and assistance, true professionals, and always responsive when I’ve needed them (it’s always an emergency with me!). Please let them know how much I’ve appreciated their help. Mark Engelberg Compulan North Andover, MA

Thank you so much. You have been extremely helpful and patient with me. Not just with this problem but with the others I’ve encountered before. You have a terrific product and even more terrific service. Feel free to pass along my name to any prospect as a reference. Özlem Falkiewicz, Customer Service Manager EPLAN Software & Services LLC Farmington Hills, MI

You guys are great! To take the time to dig into an issue like this until it is resolved (and it IS resolved) is... well, very impressive. If you are ever in Houston for a trade show or something let me know so I can buy you a drink or two. A very strong Thank You! from... Jim White Compusys Computer Services Inc. Houston, TX

I just had to write and tell you how grateful we are for the excellent support we receive from your technical staff. Just this morning I emailed a request and the issue was resolved within an hour. On two other recent occasions your experts were able to solve extremely vexing questions, allowing us to produce reports that earned mega points from our customers. I hope senior management of your firm appreciates how exceptional your technical people are. A great product isn’t even half the battle; great service is what counts the most. Chris Holm, Vice President Aztecha Corporation Minnetonka, MN