When previewing a report where four databases are selected to have a consolidated report in AR, error message comes up "we apologize for the inconvenience... please print and fax to ...."  It then proceeds to shut down SF Query and exits out of the program.  However when previewing a report for a single database no error occurs.  Any ideas why this is happening?

Thanks.

Hi Sam,

One possibility is, depending on the backend database, it may be that the tables involved in the report do not all exist (in each company). The multi-database type report isn't able to detect this, so it is really up to the end-user to make sure that for each database selected, the tables involved in the report exist.

If this isn't the answer, then the next step is to send in a copy of the error message produced (with the save button), and also an exported copy of the report itself (file->export selected report). We can then test things here to see if this is being caused by an issue with the report or with Query itself.

Trevor

Hi Sam,

We will need to see a copy of of the error message produced (save it with the save button), and also an exported copy of the report itself (file->export selected report). We can then test things here to see if this is being caused by an issue with the report or with Query itself. Once you have these two files, attach them to a new support ticket in our support center.

Trevor