Stonefield Query for HEAT Sample Reports
Number of Calls by Call Type: This report charts the number of calls by Call Type as a pie chart.
Journal Entries: This report demonstrates the linking report features. It will list all journal entries and clicking on a Call ID will run the Call Details report.
Call Details: This report demonstrates the linking (AKA drilldown) report features. It can be run either on its own or by clicking on a Call ID link in the Journal Entries report Preview.
Unassigned Calls: This report uses an Exclusion filter to list all calls that are not assigned to anyone.
Top 10 Call Types by Elapsed Hours: This report lists the top 10 call types ordered by elapsed hours. This way you can see what types of calls are staying open the longest.