Stonefield Query BI Reporting for HEAT

Stonefield Query for HEAT® is a user-friendly database report writing, query, and data mining tool designed specifically for HEAT.

Now you can put Business Intelligence reporting in the hands of the end-user where it belongs.

Stonefield Query has been customized specifically for HEAT giving you an intuitive, easy-to-use BI reporting solution that you will love!

Stonefield Query has all of the built-in Features you expect in an enterprise reporting solution including a Report Scheduler, Role-based Security, Report Templates, Drill Downs, Exclusion/Inclusion Filters, Emailed Reports, Customizable SQL Select, Advanced Report Designer and Multiple Output Options.

Now your sales people, administrative staff, and management can take advantage of the wealth of information stored in your HEAT system when they need it.

You can create elegant and persuasive Quick Reports, Charts/Graphs, Cross-Tabulation Reports and Labels (mailing, barcode, etc) in minutes with little or no technical knowledge. No more waiting for the already overburdened IT or report developers to build reports on their timetable.

HEAT Specific Features

Supports all versions of HEAT up to 9.2
All custom HEAT tables and fields are available, and appear with the descriptions assigned by the HEAT Administrator
Tables are organized into logical Data Groups
Dates are displayed as you expect them (actual dates), rather than the way HEAT stores them (as characters, such as "2000-01-19"). In other report writers, you have to use complex expressions to convert character dates to true dates
The Elapsed Hours and Elapsed Days/Hours (Based on Help Desk Hours) fields in the Call Logging and Call Assignments tables show the Elapsed Hours for a call taking your HelpDesk Hours-of-Operation into account
Can create reports on the HEAT "First Level Support" tables. These tables represent a HEAT Knowledge base of "First Level Support Solutions"

Stonefield Query Advantage

When you use the award-winning Stonefield Query BI reporting tool for HEAT, you provide your staff with an easy-to-use solution from an industry leader. You can:

Increase productivity throughout your organization.
Reduce your support costs
Uncover opportunities in your HEAT system

Ease of Use

Unlike generic report writers, Stonefield Query has been customized specifically for HEAT. You don't have to tell Stonefield Query how to get the data; you simply tell it what you want and it will figure out how to get it. Everyone in the organization from the President to the receptionist can use Stonefield Query for HEAT. Stonefield Query saves technical staff time and alleviates the burden of creating every query and report an end-user could ever think of.

Productivity

With generic report writers you are responsible for laying out fields, adjusting sizes and headings manually. Stonefield Query automatically places fields and headings on the report and sizes them appropriately. You can create a report in Stonefield Query in just seconds with only a few mouse clicks. Grouping, sorting, totaling fields, and filtering are as simple as selecting the desired option from a list.

Performance

Stonefield Query uses SQL SELECT statements to retrieve records from the database, so only those records that match the filter are accessed. This can have an enormous impact on the performance of the query. For example, one Stonefield Query user told us that a report they created in Crystal Reports takes over 25 minutes to run, but the same report in Stonefield Query takes just 15 seconds. That's 100 times faster.

Security

Stonefield Query supports role-based security at the field, table and report level. This means you can control access to any information stored in your HEAT system. Restrict access to custom fields and other sensitive information in a few mouse clicks.

Value

Stonefield Query fulfills a valuable need every organization has: the access to information. More importantly, it allows the people who need the information the most, the ability to get it themselves. In most cases, the cost of a single Crystal report is more expensive than Stonefield Query. Stonefield Query delivers a fast return on investment.