Configuring Stonefield Query


The Options item in the Tools menu allows you to configure Stonefield Query so it works properly for you. There are five pages of options in this dialog.

The options in the General page are:

The options in the Email page are used when you want to email a report to someone or if an unexpected error occurs in Stonefield Query, in which case you have an option of emailing an error report to us so we can resolve the problem. The options are:

The options in the Contact page are used as contact information when you email or fax an error report to us. The options are self-explanatory.

The options in the Updates page configure how Stonefield Query checks for updated versions. Turn off the Automatically check for updates option if you do not want to automatically check for updates. If you turn this option on, specify how often, in days, it should check. With this option turned on, Stonefield Query checks our server for the availability of a newer version when it starts. If a newer version is found, a dialog showing some of the new features displays. If your software maintenance is current, you have the option of downloading and installing this version. If your software maintenance has lapsed, you do not have this ability.

The first time you run Stonefield Query, you are asked where Stonefield Query puts its files. The Locations page allows you to change this location.

You can specify any directory for the Stonefield Query files, but we recommend a directory on a server; that way, you can share reports with other users.

If you change this location, Stonefield Query must restart to use the new location. You are informed of this when you choose OK to close the dialog and after you confirm this message, Stonefield Query restarts automatically and uses the new location.

  • Hours of Operation Type: The HEAT Administrator Module lets you create multiple calendars that define what hours your Help Desk is open. This information is used in the "Elapsed Hours (Based on Help Desk Hours)" and "Elapsed Days/Hours (Based on Help Desk Hours)" fields in the Call Logging and Call Assignments tables. This option lets you choose which calendar Stonefield Query uses.

  • Exclude supplementary tables: HEAT has several views or supplementary tables for the same physical table. These usually have names such as "Calllog ¦ SelfService". Since these are really just subsets of physical tables, including them in the list of tables to select from is often unnecessary. Turn on this setting to exclude these from the list of tables available for reporting on.