Subscriptions

Stonefield Query updates and technical support are available by subscription. You can renew your subscription for one or more years at a time. During the subscription period, you may install updates to the program and contact us for technical support. If your subscription lapses, you can no longer install updated versions and are not eligible for technical support until you renew your subscription. The About dialog and License Manager display the subscription expiry date.

Thirty days before your subscription lapses, you are reminded that your subscription will expire soon.

If your subscription has lapsed, the message indicates when that occurred.

Click Renew now to send an email requesting subscription renewal, Remind me later to be reminded again in seven days, or Don't remind me again so you aren't reminded again. If you click Don't remind me again and later change your mind and do wish to be reminded, turn on the Remind me when my subscription is about to expire setting in the Options dialog.

After renewing your subscription, you can tell Stonefield Query that you have done so by bringing up the License Manager, clicking Renew, and either entering the renewal code you were given when you renewed the subscription or clicking Online to have Stonefield Query check our server and update the subscription expiry date accordingly.

If your subscription lapses, you are not eligible for updates to newer versions. If you install a newer version of the program, you will see this message and will not be able to use the new version:

Do one of the following:

Click Renew now to send an email requesting subscription renewal.
Click I have renewed to display the Subscription Renewal dialog in which you can either enter the renewal code you were given when you renewed the subscription or click Online to have Stonefield Query check our server and update the subscription expiry date accordingly.
Click Download installer to send an email requesting a link for the installer for the version you are licensed to use. When you receive this link, download and run the installer to revert to that version.